• Customer Service: 1.800.853.6861

100% Satisfaction Guaranteed.

If not satisfied, return within 60 days. See Details.

Frequently Asked Questions (FAQs

Q: What is Keracyte?

A: Keracyte is an amazing proprietary hair follicle stimulator that contains FDA approved ingredients that promote lush new hair growth. It is made and sold exclusively by DermaPlus.

Q: How does Keracyte work?

A: Keracyte is the first product ever made that contains the real human proteins keratin and elastin. These proteins are not extracted from animals or humans. They are made in a laboratory by replicating Human DNA and inserting it into microorganisms. Keracyte is on the cutting edge of biotechnology and is the most advanced hair growth promoter ever made. In just 30 days Keracyte can begin to renourish your hair follicles so that they start or continue producing lush thick hair.

Q: Why are these proteins important for hair care?

A: Keratin is the protein that is found in skin, hair and nails. Your hair follicles work by producing bits of Keratin and knitting them together to form long hair strands. As hair follicles age they get smaller in turn producing smaller and smaller hair. Our Keratin delivered into the hair follicle adds protein to your own naturally produced keratin. With more keratin the resulting hair is fuller and thicker. Elastin is a regenerative protein that functions two ways (1) it forms one of the major building blocks of your skin and (2) it attracts other proteins and cells. By introducing elastin into the hair follicles we strengthen and increase the size of the follicle so that your hair will increase in size and thickness.

Q: What are some other of the key ingredients in Keracyte?

A: Keracyte includes another exclusive ingredient Prolisel®, a patented combination of amino acids Proline and Selenium that provides unmatched protection from UV rays. Constant exposure to ultraviolet light damages and kills the cells in your hair follicles. Prolisel® builds a protective barrier around the hair follicle cells that helps to prevent premature cell death and keeps your cells healthier and alive for much longer. Prolisel contains a form of Selenium. Selenium is well known for its ability to reduce the incidence of certain cancers. By preventing premature cell death from oxygen free radicals, Prolisel® lengthens the life cycle of the hair building cells of your follicles. Use it regularly before sun exposure and Keracyte with Prolisel penetrates the skin and won't wash off in water. Its like wearing a hat.

Keracyte also includes a FDA approved vasodilator that helps to improve flow of your own naturally occurring nutrients to the hair follicles.

Keracyte can provide both short term and long term benefits and it should be regularly used by everyone to keep their hair young and beautiful.

Q: What are all of the ingredients in Keracyte?

A: Water, Sodium Hyaluronate, Glycerin (and) Butylene glycol (and) Carbomer (and) Polysorbate-20 (and) Palmitoyl oligopeptide (and) Palmitoyl tetrapeptide-7 (Matrixyl 3000), Panthenol (Vitamin B5), Tocopheryl acetate (Vitamin E), Acrylates/C10-30 Alkyl Acrylates Crosspolymer, Diazolidinyl Urea, Propylene Glycol, Methylparaben,Zinc gluconate, Copper Peptides, Propylparaben, Keratin, Tropoelastin (Elastatropin), Minoxidil, Proline (and) selenomethionine (and) Cysteine (ProliSel)

Q: How do I use Keracyte?

A: For best results apply Keracyte twice daily directly to the scalp and gently massage into the affected area.

Q: Do I need a prescription to buy Keracyte?

A: No. Keracyte is not a prescription medication. It is a scientifically blended combination of ingredients, so you don't need a prescription to purchase it. Keracyte is not considered a prescription medication by the Food and Drug Administration and is therefore not regulated by FDA guidelines.

Q: When will I notice results?

A: Keracyte should produce results in about three to four weeks of consecutive use. Because everyone’s body is different, not everyone will see the same results in the same timeframe.

Q: Does everyone see results?

A: Everyone may not notice the same results.

Q: What should I do if I have an adverse reaction (rash, etc.)?

A: Discontinue use immediately if irritation occurs. Should the irritation get worse or lasts more than 10 days, consult a doctor for treatment. Avoid getting into eyes. If this occurs, rinse eyes thoroughly with water.

Keracyte™ PREFERRED CUSTOMER PROGRAM DETAILS

Q: What is the Keracyte™ Preferred Customer Program?

A: The Keracyte Preferred Customer Program, designed exclusively for our valued customers, ensures that you always get the products you want at our special members only pricing. Members in our program have access to our exclusive product offerings, free trial samples and discount pricing.

Q: How do I join the Keracyte™ Preferred Customer Program?

A: Enrollment in the Keracyte™ Preferred Customer Program is complimentary. You can join at any time to take advantage of special member pricing, exclusive promotions, and the convenience of the Auto Ship program.

Q: Can I skip a month?

A: Yes. Keracyte™ Members may contact customer service at any time to adjust their order.

Q: How do I cancel my Keracyte™ Preferred Customer Program?

A: You may cancel your membership at any time. Simply call our toll-free customer service number at 1-800-853-6861 or email us at customerfocus@keracyte.com and we will cancel your membership and you will not be charged again.

 

ORDERING, SHIPPING, RETURNS

Q: How do I place an order for Keracyte?

A: Ordering is easy, just fill out the form on the front page of this web site or call us at 1- 800-853-6861

Q: Will I be charged sales tax for my order?

A: No, all applicable taxes are included in the Keracyte™ Preferred Customer Program Member pricing.

Q: How will I know my order has been approved?

A: We will send you a confirmation email with your exclusive order tracking number once our billing department has approved your order.

Q: How soon will you ship my order once it is approved?

A: We will ship your order 2 business days after the date the order is placed.

Q: What do you charge for shipping and handling?

A: Shipping and Handling is free with regular shipments.

Q: How will I know my order has shipped?

A: You will receive a shipment notification email the day your order ships.

Q: How long before my order arrives?

A: Standard Delivery will arrive within 3-5 business days.

Q: To Which countries do you ship?

A: We ship anywhere within the United States. We do not ship internationally at this time

Q: What methods of payment can I use for my order?

A: Keracyte accepts the following Credit Cards as payment: Visa,Master Card, American Express and Discover. We provide a safe and secure SSL 128-bit encrypted order form for your shopping needs. Your card number will be transmitted directly to the banking network for authorization.

Q: What name will show up on my credit card statement?

A: DERMALASTYL.

Q: What is your refund policy?

A: We are so confident that you will enjoy the results of Keracyte that we offer to you our Keracyte 30-Day Guarantee. If you are not completely delighted with any Keracyte product, simply return your shipment within 30 days of receipt and we will refund the purchase price (less shipping and handling). Please let us know your reason for the return so we can continually improve our product and service.

Q: What if my order arrives damaged?

A: Any Keracyte product(s) damaged during shipping will be replaced at no charge. Please save the package and all contents, and contact our Customer Service at 1-800-853-6861.

Q: What if there is a problem with my order?

A: Should you experience any problems with your order, please contact our Customer Service Department immediately, so that we may correct it in a timely matter.

Q: How do I return a product?

A: If you are unsatisfied with the product for any reason, you may contact our customer support and return the unused portion 30 days from the shipment date to the address below and you will receive a full refund. Please note the following terms:

  1. We will not process or refund packages marked "Return to Sender."
  2. Refunds will always be issued to the same credit card to which they were charged.
  3. You must first contact a customer service representative via email or by phone in order to properly process your refund.

Return address

DermaPlus
Customer Service Returns Department
2050 Elmwood Avenue
Sharon Hill, PA 19079

Q: How long will it take to process a return?

A: From the time our warehouse receives your return, it generally takes 5-10 business days to process your refund. Please keep in mind the customer's bank has to post our credit in the billing cycle in which it was received; hence the number of days it takes for the credit to post to the customer's account can vary depending on how quickly the customer's bank posts our refund. The refund will appear on your next credit card statement as “DERMALASTYL”

WEB SITE SECURITY AND PRIVACY INFORMATION

Q: Is this web site secure?

>A: Yes, we guarantee that every transaction you make with us will be safe. We provide a safe and Secure Sockets Layer (SSL) 128-bit encrypted order form for your shopping needs. Your credit card number will be transmitted directly to the banking network for authorization. The geographic location of your computer has been determined and recorded. Credit card fraud is a felony punishable by heavy fines and imprisonment.

Q: How is my information protected?

A: To prevent unauthorized access, maintain data accuracy and ensure the correct use of personal information, the Company uses appropriate industry standard procedures to safeguard the confidentiality of personal information including the use of firewall, encryption, token authentication, application proxies, monitoring technology and adaptive analysis of network traffic to track abuse of our network and its data. All transmissions of information are through secure computer servers, which also run authentication and Secure Sockets Layer ("SSL") 128-bit software data encryption software to encrypt all personal information including your name, address and credit card number so that it cannot be read as the information travels over the Internet. Access to registered users' accounts is password protected.

CUSTOMER SERVICE / CONTACT US

Q: What can Customer Service help me with?

A: Please feel free to contact our customer service department for assistance with any of the following: Order status
Returns
Cancellations
Billing questions

Q: How do I contact Keracyte Customer Service?

A: Customer service hours are 8:00 AM through 5:00 PM PST, Monday through Friday. You may contact a customer service representative during that time by either of the following methods:
phone: 800-853-6861
email: customerservice@dermalastyl.com

Frequently Asked Questions (FAQs

Q: What is Keracyte?

A: Keracyte is an amazing proprietary hair follicle stimulator that contains FDA approved ingredients that promote lush new hair growth. It is made and sold exclusively by DermaPlus.

Q: How does Keracyte work?

A: Keracyte is the first product ever made that contains the real human proteins keratin and elastin. These proteins are not extracted from animals or humans. They are made in a laboratory by replicating Human DNA and inserting it into microorganisms. Keracyte is on the cutting edge of biotechnology and is the most advanced hair growth promoter ever made. In just 30 days Keracyte can begin to renourish your hair follicles so that they start or continue producing lush thick hair.

Q: Why are these proteins important for hair care?

A: Keratin is the protein that is found in skin, hair and nails. Your hair follicles work by producing bits of Keratin and knitting them together to form long hair strands. As hair follicles age they get smaller in turn producing smaller and smaller hair. Our Keratin delivered into the hair follicle adds protein to your own naturally produced keratin. With more keratin the resulting hair is fuller and thicker. Elastin is a regenerative protein that functions two ways (1) it forms one of the major building blocks of your skin and (2) it attracts other proteins and cells. By introducing elastin into the hair follicles we strengthen and increase the size of the follicle so that your hair will increase in size and thickness.

Q: What are some other of the key ingredients in Keracyte?

A: Keracyte includes another exclusive ingredient Prolisel®, a patented combination of amino acids Proline and Selenium that provides unmatched protection from UV rays. Constant exposure to ultraviolet light damages and kills the cells in your hair follicles. Prolisel® builds a protective barrier around the hair follicle cells that helps to prevent premature cell death and keeps your cells healthier and alive for much longer. Prolisel contains a form of Selenium. Selenium is well known for its ability to reduce the incidence of certain cancers. By preventing premature cell death from oxygen free radicals, Prolisel® lengthens the life cycle of the hair building cells of your follicles. Use it regularly before sun exposure and Keracyte with Prolisel penetrates the skin and won't wash off in water. Its like wearing a hat.

Keracyte also includes a FDA approved vasodilator that helps to improve flow of your own naturally occurring nutrients to the hair follicles.

Keracyte can provide both short term and long term benefits and it should be regularly used by everyone to keep their hair young and beautiful.

Q: What are all of the ingredients in Keracyte?

A: Water, Sodium Hyaluronate, Glycerin (and) Butylene glycol (and) Carbomer (and) Polysorbate-20 (and) Palmitoyl oligopeptide (and) Palmitoyl tetrapeptide-7 (Matrixyl 3000), Panthenol (Vitamin B5), Tocopheryl acetate (Vitamin E), Acrylates/C10-30 Alkyl Acrylates Crosspolymer, Diazolidinyl Urea, Propylene Glycol, Methylparaben,Zinc gluconate, Copper Peptides, Propylparaben, Keratin, Tropoelastin (Elastatropin), Minoxidil, Proline (and) selenomethionine (and) Cysteine (ProliSel)

Q: How do I use Keracyte?

A: For best results apply Keracyte twice daily directly to the scalp and gently massage into the affected area.

Q: Do I need a prescription to buy Keracyte?

A: No. Keracyte is not a prescription medication. It is a scientifically blended combination of ingredients, so you don't need a prescription to purchase it. Keracyte is not considered a prescription medication by the Food and Drug Administration and is therefore not regulated by FDA guidelines.

Q: When will I notice results?

A: Keracyte should produce results in about three to four weeks of consecutive use. Because everyone’s body is different, not everyone will see the same results in the same timeframe.

Q: Does everyone see results?

A: Everyone may not notice the same results.

Q: What should I do if I have an adverse reaction (rash, etc.)?

A: Discontinue use immediately if irritation occurs. Should the irritation get worse or lasts more than 10 days, consult a doctor for treatment. Avoid getting into eyes. If this occurs, rinse eyes thoroughly with water.

Keracyte™ PREFERRED CUSTOMER PROGRAM DETAILS

Q: What is the Keracyte™ Preferred Customer Program?

A: The Keracyte Preferred Customer Program, designed exclusively for our valued customers, ensures that you always get the products you want at our special members only pricing. Members in our program have access to our exclusive product offerings, free trial samples and discount pricing.

Q: How do I join the Keracyte™ Preferred Customer Program?

A: Enrollment in the Keracyte™ Preferred Customer Program is complimentary. You can join at any time to take advantage of special member pricing, exclusive promotions, and the convenience of the Auto Ship program.

Q: Can I skip a month?

A: Yes. Keracyte™ Members may contact customer service at any time to adjust their order.

Q: How do I cancel my Keracyte™ Preferred Customer Program?

A: You may cancel your membership at any time. Simply call our toll-free customer service number at 1-800-853-6861 or email us at customerfocus@keracyte.com and we will cancel your membership and you will not be charged again.

 

ORDERING, SHIPPING, RETURNS

Q: How do I place an order for Keracyte?

A: Ordering is easy, just fill out the form on the front page of this web site or call us at 1- 800-853-6861

Q: Will I be charged sales tax for my order?

A: No, all applicable taxes are included in the Keracyte™ Preferred Customer Program Member pricing.

Q: How will I know my order has been approved?

A: We will send you a confirmation email with your exclusive order tracking number once our billing department has approved your order.

Q: How soon will you ship my order once it is approved?

A: We will ship your order 2 business days after the date the order is placed.

Q: What do you charge for shipping and handling?

A: Shipping and Handling is free with regular shipments.

Q: How will I know my order has shipped?

A: You will receive a shipment notification email the day your order ships.

Q: How long before my order arrives?

A: Standard Delivery will arrive within 3-5 business days.

Q: To Which countries do you ship?

A: We ship anywhere within the United States. We do not ship internationally at this time

Q: What methods of payment can I use for my order?

A: Keracyte accepts the following Credit Cards as payment: Visa,Master Card, American Express and Discover. We provide a safe and secure SSL 128-bit encrypted order form for your shopping needs. Your card number will be transmitted directly to the banking network for authorization.

Q: What name will show up on my credit card statement?

A: DERMALASTYL.

Q: What is your refund policy?

A: We are so confident that you will enjoy the results of Keracyte that we offer to you our Keracyte 30-Day Guarantee. If you are not completely delighted with any Keracyte product, simply return your shipment within 30 days of receipt and we will refund the purchase price (less shipping and handling). Please let us know your reason for the return so we can continually improve our product and service.

Q: What if my order arrives damaged?

A: Any Keracyte product(s) damaged during shipping will be replaced at no charge. Please save the package and all contents, and contact our Customer Service at 1-800-853-6861.

Q: What if there is a problem with my order?

A: Should you experience any problems with your order, please contact our Customer Service Department immediately, so that we may correct it in a timely matter.

Q: How do I return a product?

A: If you are unsatisfied with the product for any reason, you may contact our customer support and return the unused portion 30 days from the shipment date to the address below and you will receive a full refund. Please note the following terms:

  1. We will not process or refund packages marked "Return to Sender."
  2. Refunds will always be issued to the same credit card to which they were charged.
  3. You must first contact a customer service representative via email or by phone in order to properly process your refund.

Return address

DermaPlus
Customer Service Returns Department
2050 Elmwood Avenue
Sharon Hill, PA 19079

Q: How long will it take to process a return?

A: From the time our warehouse receives your return, it generally takes 5-10 business days to process your refund. Please keep in mind the customer's bank has to post our credit in the billing cycle in which it was received; hence the number of days it takes for the credit to post to the customer's account can vary depending on how quickly the customer's bank posts our refund. The refund will appear on your next credit card statement as “DERMALASTYL”

WEB SITE SECURITY AND PRIVACY INFORMATION

Q: Is this web site secure?

>A: Yes, we guarantee that every transaction you make with us will be safe. We provide a safe and Secure Sockets Layer (SSL) 128-bit encrypted order form for your shopping needs. Your credit card number will be transmitted directly to the banking network for authorization. The geographic location of your computer has been determined and recorded. Credit card fraud is a felony punishable by heavy fines and imprisonment.

Q: How is my information protected?

A: To prevent unauthorized access, maintain data accuracy and ensure the correct use of personal information, the Company uses appropriate industry standard procedures to safeguard the confidentiality of personal information including the use of firewall, encryption, token authentication, application proxies, monitoring technology and adaptive analysis of network traffic to track abuse of our network and its data. All transmissions of information are through secure computer servers, which also run authentication and Secure Sockets Layer ("SSL") 128-bit software data encryption software to encrypt all personal information including your name, address and credit card number so that it cannot be read as the information travels over the Internet. Access to registered users' accounts is password protected.

CUSTOMER SERVICE / CONTACT US

Q: What can Customer Service help me with?

A: Please feel free to contact our customer service department for assistance with any of the following: Order status
Returns
Cancellations
Billing questions

Q: How do I contact Keracyte Customer Service?

A: Customer service hours are 8:00 AM through 5:00 PM PST, Monday through Friday. You may contact a customer service representative during that time by either of the following methods:
phone: 800-853-6861
email: customerservice@dermalastyl.com

Testimonials

"...new hair growth where there hasn’t been any in over 40 years!"

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Phone Orders

Call (800) 853–6861